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Abbreviation for Customer Relationship Management System
A software solution that manages the relationships of a business with its clients or customers. This includes not only   invoicing but also quotations, sales management, marketing and information exchange.

ICT Term

A copy of data/information. It is essential that a backup is made on a regular basis and kept in a safe place. If all computers are stolen or physical damage happens to your building, chances are high that your backup will also disappear if it is stored in the same building. Usually cost-effective backups can be done using removable data storage devices such as a portable hard drive. It is important to have a nice, easy-to-use software system that automates the backup procedure or else staff members are likely to skip, forget or ignore backup procedures and guidelines. Remember that, despite the general reliability and robustness of computer technology, it is not an issue of whether or not you will ever lose your data: it is a matter of WHEN. You are guaranteed to lose data some time in the foreseeable future and, unlike hardware which can easily be replaced, it is virtually impossible to reconstruct large amounts of data when lost. Equally important is to check occasionally to see if the backup can be restored. One known company backed up all its data every Friday for many years. Eventually a disaster happened and when they wanted to restore the data, they discovered that no actual data had ever been saved on the backup device due to an incorrect software option setting.

ICT Term
Asymmetric Digital Subscriber Line

The most common form of DSL, a broadband internet access method which provides a high-bandwidth internet connection using an existing fixed-line telephone. Unfortunately, this is only available if your telecommunications provider has installed special equipment in what has to be an electronic telephone exchange and you live within a fairly short distance (no more than 3 or so kilometres) from that exchange. In practice, this is only available in a number of metropolitan areas.

The World Bank.

The term "The World Bank" is commonly used to refer to the International Bank for Reconstruction and Development and the International Development Association.

Acronym: WTO

Acronym for The United Nations Framework Convention on Climate Change

Technical co-operation is the provision of advice and/or skills in the form of specialist personnel, training and scholarship, grants for research and associated costs.

South Africa only.

The Small Enterprise Development Agency (Seda) is the South African Department of Trade and Industry's agency for supporting small business in South Africa. (www.seda.org.za)

A sector wide approach is a process that entails all significant donor funding for a sector supporting a single, comprehensive sector policy and expenditure programme, consistent with a sound macro-economic framework, under recipient government leadership. Donor support for a sector wide approach can take any form project aid, technical assistance or budgetary support although there should be a commitment to progressive reliance on government procedures to disburse and account for all funds as these procedures are strengthened.

A Public/Private Partnership brings public and private sectors together in partnership for mutual benefit. The term Public Private Partnership covers a wide range of different partnerships, including the introduction of private sector ownership into businesses that are currently state-owned, the Private Finance Initiative, and selling Government services into wider markets.

A loan or other investment made by a private foundation to a profit-making or non-profit organisation for a project related to the foundation's stated purpose and interests. Programme- related investments are an exception to the general rule, barring jeopardy investments. Programme-related investments are often made from a revolving fund; the foundation generally expects to receive its money back with limited, or below-market interest which  will then provide additional funds for loans to other organisations. A programme-related investment may be used for loan guarantees, the purchase of stock or other kinds of financial support.